Marantec: B2B shop with service portal for gate operators, integrated with SAP
ECOPLAN has implemented and supported the B2B shop of Marantec, a manufacturer of drive and control systems for gates, since 2023. The solution is directly integrated with SAP ECC and offers customers a service portal with order status, invoices, and documents.
2
Markets: Germany and France
2
Languages, more already prepared
SAP
ECC 6.0 seamlessly connected
Key facts at a glance
Customer
Marantec Group, Marienfeld
Industry
Electrical industry, drive and control systems for gates
Website
www.marantec.com
ECOPLAN customer since
2023
Go-live
2023
Markets
Germany and France
Languages
German and English
Solutions
B2B shop, service portal with order status, invoices, and documents
ERP
SAP ECC 6.0
Other systems
PIM Contentserv, SAP Sales Cloud and SAP Service Cloud, SAP middleware
About Marantec
Marantec is a family-owned company headquartered in Marienfeld, East Westphalia. It develops and manufactures drive and control systems as well as accessories for all types of gates: garage doors, swing and sliding gates, industrial doors, and parking barriers, for both residential and commercial applications.
Starting situation
Marantec used a shop system that required manual work in many areas, such as article creation and parts of the ordering process. There was no direct integration with SAP. This caused a high level of effort and limited the ability to work efficiently and at scale.
The goals for the new solution were clear: SAP integration for an automated order process, automated product import, more self-service for customers, and multilingual capability.
Why ECOPLAN
Marantec chose ECOPLAN because of its experience with manufacturers and industrial companies and above all its SAP expertise.
Approach
Three service providers were involved in the project: one for PIM, one for SAP, and ECOPLAN for the shop. ECOPLAN provided a clear common thread for this, with structured tickets and regular jour fixes with everyone involved. This made it possible to align different requirements and ways of working. Project kickoff and go-live both took place in 2023. Implementation took place within a few months.
Integration
The solution is directly integrated with SAP ECC 6.0. Prices and availabilities come from SAP at runtime. ECOPLAN passes the shopping cart to SAP via Sales Order Simulate and creates the order via Sales Order Create, so that the existing SAP processes and terms are used directly. Product data comes automatically from the PIM Contentserv, and manual article creation is no longer needed.
What was not easy
At the start, the product data had to be prepared in a consistent, structured form. On top of that came the coordination between the PIM, SAP, and shop service providers, which only worked through close, clearly organized collaboration.
Special features of the solution
Variant diversity
Gate operators come in numerous variants. ECOPLAN implemented a clear variant display and a complex visibility logic that shows variants and information dynamically as needed.
Self-service in the service portal
Customers see the order status and download invoices and documents themselves.
Shopping cart as a quote
Sales staff compile shopping carts and send them directly to customers like a quote.
Find spare parts quickly
Internal teams, too, find spare parts and relevant data quickly and easily.
Result
With ECOPLAN, Marantec has replaced manual processes with a solution seamlessly integrated with SAP. Orders flow automatically into the ERP, products come from the PIM without manual creation, and customers handle many service requests themselves. The feedback from sales has been especially positive.
Further development
In addition to German and English, further languages are already prepared so that the solution can be expanded internationally.
Customer voice
ECOPLAN gave us a clear common thread. That made the rollout with all service providers fast and smooth.
Related topics
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