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AI agency for sales,
service and after-sales support
in B2B
ECOPLAN helps industrial and commercial companies automate customer-facing processes using AI and make them more efficient – from potential analysis and process design to implementation and integration into existing system landscapes.
A look back at over 30 years of digitizing sales processes
What sets
us apart
from other
AI agencies
30 years of experience with real-world B2B processes
We are familiar with sales, service and after-sales processes from numerous projects in industry and retail. We use AI where it improves specific operational processes.
Specialization in customer-facing business processes
Our focus is on processes that involve direct customer contact: sales, customer service and after-sales support. It is precisely in these areas that many companies face significant challenges due to the time spent searching for information, handling recurring inquiries and managing manual processes.
Understanding the process rather than focusing on technology
Many AI projects fail not because of the technology, but because of unclear processes. Our starting point is always the business process, not the tool.
Integration into existing system environments
AI solutions must also integrate seamlessly and in compliance with data protection regulations into existing ERP, CRM and system landscapes. This is the only way to create solutions that work reliably in day-to-day operations.
Focus on Cost-Effectiveness
The use of AI must deliver clear economic benefits. We focus on processes with high potential for automation and efficiency.
Automation of operational processes
AI makes it possible to automate or significantly speed up many repetitive tasks in sales and service. This results in more efficient processes, faster response times and a noticeable reduction in the workload of day-to-day operations.
Typical outcomes of AI projects
The use of AI in customer-facing B2B processes can have a significant impact on efficiency, speed and productivity. Depending on the process and the initial situation, projects often yield the following results:
less manual work
Many recurring tasks in sales and service can be automated or significantly streamlined. Employees spend less time on routine work and can focus more on customers and value-added activities.
fast process cycles
Searching for information, preparing quotes, and processing inquiries can be significantly expedited. Response times are reduced and processes become more transparent.
increased productivity
Automated information sharing and structured processes enable teams to work much more efficiently.
Better service quality
Customers receive answers more quickly, find information more easily and can resolve many issues directly online.
Better utilization of corporate knowledge
Product knowledge, documentation and internal information are made available centrally and can be used effectively by sales and service teams.
Relief from the shortage of skilled workers
Many companies are struggling with increasing workloads while facing limited human resources. AI can support sales and service staff, take over routine tasks and make knowledge available more quickly.
Our AI services
We help industrial and commercial companies integrate AI into customer-facing business processes in a targeted manner – from analysis and implementation to operation and expansion. Our services range from strategic planning and process design to technical implementation, integration, enablement and continuous improvement.
- AI potential analysis and strategic positioning
- AI process design and conceptualization
- Planning and selection of AI infrastructure
- Implementation and integration into system landscapes
- Training, enablement and rollout
- Operation, optimization and further development
- Managed AI / ongoing support
Free initial consultation
During the free initial consultation, you’ll describe your project, goals and expectations to us. We’ll provide an initial professional assessment and present you with concrete approaches for implementation.
30 minutes – details about the web conference will be provided upon confirmation
About ECOPLAN
ECOPLAN is a digital agency specializing in B2B digital transformation, with a focus on AI for sales and service and B2B e-commerce. The company helps industrial and commercial enterprises analyze, automate, and streamline their sales, service, and after-sales processes.
A key focus is on AI solutions for customer-facing B2B processes: product consulting, customer service, sales support, quotation processes, ordering processes, and knowledge management. As an AI service provider, ECOPLAN supports projects from potential analysis through process design and implementation to operation and continuous development.
A particular focus is on the technical integration of AI into existing ERP, CRM, and system landscapes. In doing so, ECOPLAN combines over 30 years of B2B process expertise with a clear ERP-first and integration philosophy.
Typical AI applications at ECOPLAN
Typical services include:
Automation of inquiries and service processes
Assistance with product advice and information searches
AI-powered quotation and sales processes
Structuring and utilizing corporate knowledge
Support for ordering and after-sales processes