Customer portal for industry and manufacturers
ECOPLAN designs and implements B2B customer portals that centrally provide information, documents, and services from ERP, CRM, and other enterprise systems for business customers.
All order information and online services in one place
A customer portal brings together order status, delivery information, documents, individual product and price information, and services such as returns, complaints, and service requests.
Customers can use this information and these functions themselves at any time. This reduces follow-up inquiries and manual effort in sales, inside sales, and service.
More self-service
Fewer follow-up questions
Less manual processing
More time for consulting and service
Connect the customer portal with ERP, CRM, and other systems
ECOPLAN provides order status, delivery information, documents, and customer and service data in the customer portal directly from existing company systems.
The ERP mainly supplies order, delivery, price, and document data, CRM systems supply customer and service information, and PIM systems supply additional product data.
ERP, e.g.:
SAP
PIM, e.g.:
Centric PXM
CRM, e.g.:
SugarCRM
Other systems:
Document management
Ticketing systems
Service systems
Services for implementing your customer portal
ECOPLAN supports customer portal projects from analyzing customer and service processes through design to technical implementation and system integration.
The focus is on self-service functions, order and service information, roles and permissions, and the integration of the required company systems.
01
Analysis & consulting
02
Conceptual design
03
Implementation
04
Integration
05
Rollout
06
Support & further development
Customer portals for different industrial sectors
ECOPLAN implements customer portals for industrial companies and manufacturers with different requirements for customer service, order information, documents, and self-service processes.
One customer portal for multiple countries, companies, and brands
ECOPLAN implements customer portals for multiple countries, sales organizations, and brands. Each unit can have its own languages, documents, services, and processes, and order and document data come from the responsible ERP in each case.
ECOPLAN customer portals in practice
Obermeier / KORA - Chemicals
Self-service portal with product information, order status, and delivery information, plus 24/7 ordering for existing customers.
Marantec - Electrical industry
B2B web shop with customer portal functions such as order status, invoices, documents, and ticket status, plus SAP integration.
Gühring - tools
Customer portal as part of a central B2B platform for more than 20 countries, multiple brands, and different ERP systems.
We build award-winning customer portal solutions
avanta is recognized as a Leader in the category "B2B E-Commerce Platforms & Shop Systems" on OMR Reviews.
Planning a customer portal?
Whether it is a new customer portal, a service portal, the replacement of an existing solution, or tighter integration with ERP and other company systems: ECOPLAN supports you from design through implementation and ongoing development.
Simply fill out the form. We will get back to you within 2 business days.
If you would rather talk directly, book an appointment with us. You will receive an initial expert assessment, in 30 minutes by video conference.