Digital agency for
B2B processes in sales,
service and after-sales
We help industrial and commercial companies digitize, automate and streamline customer-facing B2B processes.
With B2B e-commerce and AI.
Our two main areas of focus
B2B e-commerce
Digital sales and service platforms for complex B2B requirements.
AI for customer-centric B2B processes
AI-powered solutions for service, consulting, information provision and process automation.
Excerpt from over 30 years of
B2B project experience
What sets us
apart from traditional
digital agencies
30 years of B2B experience
We have been working exclusively in the B2B sector for over three decades. During this time, we have gained a deep understanding of sales structures and service processes.
ERP-first thinking
We use data and processes right where they are generated within the company. Prices, terms, logic and workflows are sourced from the ERP system and made available in digital form.
Integration as a fundamental principle
Our solutions integrate ERP, PIM, CRM and other systems into a unified platform. Data, processes and organizational structures work seamlessly together.
AI is fundamentally transforming sales and service processes
Tasks can be significantly simplified, inquiries are processed automatically and employees are relieved of routine work. This boosts efficiency, reduces costs and helps companies mitigate the shortage of skilled workers.
Focus on Cost-Effectiveness
We design projects to ensure they can be implemented and operated efficiently. Clear structures and clean architectures keep effort and costs under control.
Process understanding for sales,
service and after-sales
We understand the B2B workflow, from product consultation through quoting and ordering to service and after-sales support. Digital solutions must support these processes, not complicate them.
How our customers improve their sales
and service processes
With over 30 years of project experience, we help companies in industry and commerce to digitally transform and optimize their sales, service and after-sales processes in a sustainable way.
E-commerce team leader
“With ECOPLAN, we found a B2B e-commerce agency that quickly understood our complex sales, service, and ERP processes and digitized them in a structured way. We were particularly impressed by their high level of integration expertise and their pragmatic approach to implementation.”
E-commerce manager
“For us, it was crucial to have a digital agency like ECOPLAN that understands both complex international B2B processes and our SAP and sales structures. We were particularly impressed by their structured approach and their ability to implement requirements in a pragmatic and scalable way.”
Business Development Manager
"ECOPLAN structured our project exceptionally well and implemented it in a pragmatic manner. Their many years of experience in ERP integration, digital sales processes, and service were particularly evident. It was precisely this professionalism and composure in handling complex projects that made our collaboration so valuable to us."
E-commerce marketing
“Our collaboration with ECOPLAN was characterized by a high level of technical expertise, a clear structure, and an exceptionally deep understanding of our system and process landscape.”
Head of global distribution management
"ECOPLAN implemented our international B2B project with a well-defined structure and a deep understanding of our sales and service processes. We were particularly impressed by their combination of ERP expertise, integration skills, and pragmatic project management."
Head of eBusiness
"For us, it was crucial to have a digital agency like ECOPLAN that not only understands e-commerce but also complex ERP and B2B processes. It was precisely this combination that made the project a success."
Free initial consultation
During the free initial consultation, you’ll describe your project, goals and expectations to us. We’ll provide an initial professional assessment and present you with concrete approaches for implementation.
30 minutes – details about the web conference will be provided upon confirmation
About ECOPLAN
ECOPLAN is a digital agency specializing in B2B processes for sales, service, and after-sales. We help industrial and retail companies digitize, automate, and streamline customer-facing processes.
Our focus is on B2B e-commerce, AI for sales and service, and the integration of digital solutions into existing ERP, CRM, and system landscapes. This results in digital sales and service platforms that are tailored to the company’s specific needs and function reliably in day-to-day operations.
Typical projects include B2B shops, customer portals, service and spare parts platforms, order automation, and AI-powered applications for sales, customer service, and after-sales.
ECOPLAN combines over 30 years of B2B project experience with a clear ERP-first and integration philosophy. Our solutions are designed for companies in industry and commerce that want to operate digital platforms in a cost-effective, scalable, and sustainable manner.