B2B e-commerce agency for mechanical engineering &
spare parts service
ECOPLAN implements B2B e-commerce projects for mechanical engineering firms, plant manufacturers, and manufacturers of technical products from consulting and implementation to ongoing operations. Focus: digital spare parts services, after-sales portals and B2B stores with ERP integration. Bill of materials, assemblies and serial numbers directly from your ERP system without manual data entry. Typical implementation time: 6–12 weeks.
B2B e-commerce solutions for mechanical engineering & plant engineering
All solutions integrate ERP structures in real time: bills of materials, prices, and process logic come directly from your ERP system. Learn more about our B2B e-commerce solutions.
Digital spare parts service
Customers can find replacement parts on their own by machine type, serial number, or bill of materials item. Data comes directly from the ERP system: always up-to-date, with no manual maintenance required, and featuring real-time, customer-specific prices.
- Fewer service requests
- Spare parts ordering around the clock
- Stronger customer loyalty
After-sales-portal
Warranty status, service tickets, maintenance history, and spare parts orders available 24/7, directly from your ERP system. Customers manage their machine fleet on their own, without having to call the back office.
- Digital after-sales service
- Reduced service costs
- Strengthened customer loyalty
Parts lists & exploded views
Multi-level bill of materials trees directly from the ERP system, interactive exploded views with clickable components, serial number search. Customers see only the parts that belong to their machine with customized prices.
- ERP-native BOMs, no data replication
- Serial number search out of the box
- Interactive exploded views
B2B store for mechanical engineering
Comprehensive B2B store for mechanical engineering companies: customized terms, approval workflows, and OCI/cXML PunchOut for major customers. ERP-first: Prices and product ranges directly from your ERP system.
- Customized prices & product ranges
- Approval workflows for technical purchases
- OCI/cXML PunchOut for eProcurement
AI service assistant
avaBot automatically answers inquiries about replacement parts, order status, and service issues in multiple languages, 24/7, based on your ERP data and product documentation.
- Automated service requests
- Available 24/7 in multiple languages
- Reduces the workload on sales and service
Structured. ERP-first. Fast.
Successful B2B commerce projects with ERP integration rarely fail because of the technology. They fail due to unclear requirements and a lack of integration discipline. ECOPLAN addresses this with a clear principle: configure instead of program.
ERP-first
We implement projects based on the “ERP-first” principle: The ERP system remains the leading system. Prices, product lines, bills of materials, and process logic come directly from SAP, Infor, Abas, or Microsoft Dynamics without data duplication or the need to recreate processes.
Workshop introduction
Every project begins with a structured workshop. Using checklists and drawing on our many years of project experience, we clarify requirements, the system landscape, and integration points.
Standard or individual
99% of requirements are met using the standard functions included in the system. Custom development is performed only when it is absolutely necessary from a business perspective.
6–12 weeks until go-live
Typically 6–12 weeks from project approval to go-live: thanks to a clear methodology, a high level of standard coverage, and a structured project approach.
Operations & Development
ECOPLAN supports customers beyond the go-live: hosting, maintenance, release management, and ongoing development – all from a single source. Learn more about our services.
Supported ERP systems
ERP data structures (sales organization, customer structure, material master, customer-specific prices) are used directly. The same applies to existing ERP processes such as price calculations, order cost estimates (OrderSimulate), and order creation (OrderCreate).
ECOPLAN also implements B2B e-commerce projects using many other ERP systems, such as Oracle, proALPHA, or Sage.
How customers work with ECOPLAN
Over 500 completed B2B e-commerce projects, including digital spare parts portals and after-sales platforms for the mechanical engineering industry – using SAP, Infor, Abas, and other industry- and trade-specific solutions, including international rollouts and complex ERP integrations.
E-commerce team leader
“With ECOPLAN, we found a B2B e-commerce agency that quickly understood our complex sales, service, and ERP processes and digitized them in a structured way. We were particularly impressed by their high level of integration expertise and their pragmatic approach to implementation.”
E-commerce manager
“For us, it was crucial to have a digital agency like ECOPLAN that understands both complex international B2B processes and our SAP and sales structures. We were particularly impressed by their structured approach and their ability to implement requirements in a pragmatic and scalable way.”
Business Development Manager
"ECOPLAN structured our project exceptionally well and implemented it in a pragmatic manner. Their many years of experience in ERP integration, digital sales processes, and service were particularly evident. It was precisely this professionalism and composure in handling complex projects that made our collaboration so valuable to us."
E-commerce marketing
“Our collaboration with ECOPLAN was characterized by a high level of technical expertise, a clear structure, and an exceptionally deep understanding of our system and process landscape.”
Head of global distribution management
"ECOPLAN implemented our international B2B project with a well-defined structure and a deep understanding of our sales and service processes. We were particularly impressed by their combination of ERP expertise, integration skills, and pragmatic project management."
Head of eBusiness
"For us, it was crucial to have a digital agency like ECOPLAN that not only understands e-commerce but also complex ERP and B2B processes. It was precisely this combination that made the project a success."
Discuss the mechanical engineering project
Are you planning a digital spare parts service, an after-sales portal, or a B2B store? In just 30 minutes, we’ll show you how we can directly utilize your bill of materials, serial numbers, and ERP data – without the need for a major project.
30 minutes - free of charge - video conference