Sell spare parts and manage after-sales. Directly from the ERP.
Use ERP parts lists, find spare parts correctly, provide service information for each machine. All in one portal with avanta.
The avanta spare parts service module is part of the avanta B2B e-commerce platform. Made for manufacturers and machine builders who want to set up their spare parts and service business in a digital and scalable way.
Spare parts service that starts in the ERP and reaches the customer
avanta uses the parts list and product logic from your ERP system and makes it directly usable in the shop and customer portal. This allows customers and service teams to find the right spare parts more quickly and order them directly.
At the same time, a central after-sales area "machines & systems in use" is created - with all relevant information for each machine: configuration, components, spare parts, location, running times, maintenance and history.
Why ERP-first is crucial for the
spare parts service
How avanta supports your spare parts
and after-sales business
Customized machine and system views
Your benefit: More transparency in after-sales, better service quality, stronger customer loyalty.
- View of "machines & systems in use" per customer
- Display of configurations, components and spare parts
- Service information such as maintenance, running times and history
Consistent processes right through to ERP
Your benefit: Scalability without media disruptions and clean integration into your system landscape.
- Orders and processes run directly back into the ERP
- Standardized logic for prices, availabilities and releases
- Modular expansion with store, portal, OCI, cXML etc.
ERP parts lists as the basis for your spare parts service
Your benefit: Correct identification of spare parts, fewer incorrect orders, fewer queries.
- Use of leading ERP parts lists (SAP, Oracle, ABAS, Infor, Microsoft Dynamics)
- Consistent logic from catalog to order
- No duplicate data maintenance in the store or portal
Interactive spare parts catalog with exploded views
Your benefit: Customers and service can find the right part more quickly - and order it directly.
- Clickable exploded views and structured assemblies
- Clear assignment of components to articles
- Reduced effort in service and back office
For whom is the avanta
spare parts service the right
solution?
- sell machines, systems or technical products with spare parts requirements
- use their ERP or catalog software as a leading database
- need to map complex product structures, variants or assemblies
- want to make their spare parts sales and service scalable and digital
- Machine and plant manufacturers
- Manufacturers of technical products
- Companies with service and spare parts business in B2B
- You only sell simple products without parts lists or structural logic
- you do not have an ERP-driven product and spare parts process
- You only operate small, non-strategic spare parts sales
Free initial consultation:
30 minutes with real
B2B experts
Discover how avanta optimizes your sales.
Not a sales pitch. But an honest exchange.