AVANTA CUSTOMER PORTAL
This powerful can
a customer service portal be
The customer portal is a central application within avanta, the B2B e-commerce platform for ERP-integrated customer and ordering processes. It offers your business customers central access to relevant information and self-service functions - clearly laid out, individually configurable and available around the clock.
More convenience for your customers. Less effort for your organization.
The most important functions at a glance
Receipts & transactions
- Orders, delivery bills, invoices, credit notes, delivery tracking
- Download option for all documents
- Order history and repeat orders
Processes
- Returns registration
- Request for quotation
- Configuration of automated order processes
- Setting up order workflows
Document center
- Customized documents & information
- Safety data sheets, operating instructions, test certificates
- Download lists according to target groups or product type
Machine & device management
- Display of machines in use per customer or location
- Status information & maintenance intervals
- Individual spare parts displays per device
Self-service & administration
- User administration by the customer
- Delivery addresses, roles, rights & notifications
- Configurable workflows for approvals & budgets
Ticket system
- Creating and sending tickets
- Configurable mail routing
What your organization gains with a service portal
- Significantly fewer emails & queries
- Relief for sales & office staff
- More transparency in customer communication
- Stronger customer loyalty through excellent service
- Standardized data - no system breaks
avanta - fully integrated
The avanta customer portal can be fully integrated into your existing system landscape - whether ERP, CRM, PIM or third-party systems. All data is automatically transferred, updated and displayed in context - exactly as your customers expect.
Experience avanta live
Test typical functions directly in the avanta demoshop
Or speak to an expert from our team - individually and without obligation
Free initial consultation:
30 minutes with B2B e-commerce experts
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NOT A SALES PITCH. BUT AN HONEST EXCHANGE.