B2B service portal for transparent self-service and after-sales processes
The avanta customer portal is a module of the avanta B2B e-commerce platform - developed for manufacturers, importers and wholesalers. ERP-first, 100% integrated and designed for efficient self-service, fewer queries and end-to-end service processes.
Why a B2B service portal is crucial today
In B2B customers today expect fast access to information and documents, regardless of service times. Traditional, manual service processes quickly reach their limits. This is exactly where a B2B service portal can help.
manual and time-consuming
- Queries by e-mail and telephone are a burden on service and sales
- Information and documents have to be collected manually
- Customers do not have a central, up-to-date overview of their processes
- Processes are highly dependent on individuals and difficult to scale
structured and relieving
- 24/7 self-service for receipts and service-related information
- The customer decides when and what information they need
- Role and rights management for different users in the customer organization
- Structured, end-to-end service and after-sales processes instead of individual processing
Functional areas of the
avanta service portal
An overview of the central service and after-sales functions for professional B2B use.
Invoices, delivery bills, order confirmations centrally available.
Transparency about orders, deliveries and open processes in real time.
Relevant product data, documents and service information to view and download.
Customers handle standard requests themselves, at any time and without further queries.
Record, track and process service requests in a structured manner.
Request, view and process quotations – digitally and traceably.
Supports customers and service with AI-supported help with searches, questions and processes.
Control access and functions for each user and role.
100% integrated into your system landscape
The avanta service portal uses relevant data and processes directly from the ERP and other leading systems instead of creating its own logics. Other systems such as CRM, PIM or DMS can be connected via clearly defined interfaces.
Work anywhere.
Users log in once via single sign-on (e.g. Active Directory) and then switch seamlessly between the portal and connected systems without having to log in again.
middleware configuration
Data exchange is configured, controlled and monitored via middleware. This allows interfaces to be flexibly connected and adapted without individual programming. Transparent, maintainable and secure in operation.
Future-proof. Made for growth. Stable in operation.
avanta grows with your requirements - across countries, languages, brands and target groups.
Operation, updates, security and performance are professionally managed - without your own infrastructure.
Open technologies, no dependence on manufacturers and full transparency ensure long-term investment security.
Does this portal solution meet your requirements?
The avanta service portal is designed for companies that want to set up system-integrated and modular service and information processes.
- want to provide information and processes from ERP, CRM and other systems
- want to get started quickly
- want to expand your e-business modularly (e.g. shop, PunchOut, app, AI ServiceBot)
- value integration and updatability
- do not want to connect an ERP/ ERP system
- are only looking for an isolated individual solution
- need a pure ticket system
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Send requirements
Have you already defined your requirements? Send us your list – we will check whether avanta fits and give you an initial cost indication.