B2B E-COMMERCE CAN BE THIS INTELLIGENT
avaBot - your smart assistant
for B2B sales
avanta AI supports your customers, prospects and teams wherever questions arise - in the web shop, on the website or as a standalone assistant.
Whether questions about the product range, a missing receipt or complex specialist advice:
avaBot knows what to do. Around the clock and in all languages.
More power for sales and service around the clock
Sales is in a meeting. The back office is overloaded. It's Friday evening. And the customer has a question.
Because avaBot is not just an assistant - it becomes part of your team. It knows your products, your processes, your language. And is there when others can't be:
- Who explains your complex products in Portuguese - or in 15 other languages?
- Who answers queries about orders - outside business hours?
- Who suggests alternatives when an item is out of stock?
- Who responds immediately if a customer has a special request?
Areas of application for avanta AI
As an integrated bot, the AI supports your customers directly when shopping:
- Product advice & accessory search
- Order status, document download, spare parts search
- Support with repurchases & configuration
Example prompts
"Is this product also available in stainless steel?"
"What is the status of my order from last Friday?"
- avaBot can be integrated into your website - e.g. for lead generation, answering FAQs or as interactive product help. It accesses store, CMS and other knowledge sources.
Example prompts
"What advantages do your filling systems offer?"
"Is there an overview of your reference customers?"
- Can also be used without a store frontend: Train avaBot with your content (e.g. product data, manuals, process instructions, data sheets, etc.) for a professional assistance function in sales, support and also for internal training.
Example prompts
"Does the 0185 drill bit comply with the DIN 6537K standard?"
"I need installation instructions for the seal with Art. No. 4711."
What avaBot can do for you -
use cases & examples
- Technical advice & configuration
- Alternative products, accessories, successors
Example prompts
"Which drill bit is suitable for hardened steel?"
"What alternative is there to article 12345?"
- Customized prices & conditions
- Delivery time
Example prompts
"Is article 4711 currently available?"
"How much will 1,000 units of item 0815 cost me?"
- Order status, invoice, credit note, delivery note
- Delivery tracking, backorders, returns, partial deliveries
Example prompts
"Can I please have my invoice for order 12345?"
"When will my order from last Thursday be delivered?"
- Ordering, reordering, budget inquiries
- Returns, request for quotation
Example prompts
"Please order 50 units of item number 0815."
"I would like to return a faulty item."
- Standards, materials, applications
- Safety data sheets, compatibility
Example prompts
"Is article 0815 food-safe?"
"Is there a safety data sheet for product 12345?"
- Roles, addresses, limits, password, rights
- Support for store use
Example prompts
"How can I manage rights for users?"
"What is my current credit limit?"
What makes avanta AI
unique
- avaBot accesses existing data from ERP, PIM, CRM and shop
- Works not only in the store, but also "standalone", e.g. as a sales or marketing bot on your website
- Can be trained with additional knowledge - for example from manuals, guidelines or web content
- Continuous further development & training possible
avaBot is ideal for...
Manufacturers & retailers with products requiring explanation
Companies with a high volume of sales inquiries
Marketing & service teams,
who want to scale
Digital strategists with a focus on customer experience
Internationalization
Free initial consultation:
60 minutes with B2B AI experts
You tell us about your situation, goals and challenges - and
we will give you an initial assessment, show you possible solutions and share 30 years of project experience with you.
NOT A SALES PITCH. BUT AN HONEST EXCHANGE.