--- title: "B2B customer portal with ERP integration | ECOPLAN" description: "ECOPLAN builds B2B customer portals: order status, documents, and services from ERP and CRM in one place for your business customers." url: "https://www.ecoplan.com/en/b2b-commerce/customer-portal.php" --- # Customer portal for industry and manufacturers ECOPLAN designs and implements B2B customer portals that centrally provide information, documents, and services from ERP, CRM, and other enterprise systems for business customers. [Request a project](#contact) [Book a call directly](/en/contact/book-a-call.php) Sales digitalization since 1993 100% B2B ERP & system integration ![Customer portal with orders, status, and documents](/wAssets-ecoplan/img/agentur/hero-kundenportal-en.svg) Customer portal with orders, status, and documents ![adn](/wAssets-ecoplan/img/referenzen/adn.svg) ![WashTec](/wAssets-ecoplan/img/referenzen/washtec.svg) ![TIB Chemicals](/wAssets-ecoplan/img/referenzen/tib-chemicals.svg) ![sera](/wAssets-ecoplan/img/referenzen/sera.svg) ![Schweizer Salinen](/wAssets-ecoplan/img/referenzen/schweizer-salinen.svg) ![rose plastic](/wAssets-ecoplan/img/referenzen/rose-plastic.svg) ![Purell](/wAssets-ecoplan/img/referenzen/purell.svg) ![profine](/wAssets-ecoplan/img/referenzen/profine.svg) ![Pfinder](/wAssets-ecoplan/img/referenzen/pfinder.svg) ![Oest Gruppe](/wAssets-ecoplan/img/referenzen/oest.svg) ![Obermeier](/wAssets-ecoplan/img/referenzen/obermeier.svg) ![Marantec](/wAssets-ecoplan/img/referenzen/marantec.svg) ![Kora](/wAssets-ecoplan/img/referenzen/kora.svg) ![Josera](/wAssets-ecoplan/img/referenzen/josera.svg) ![Gühring](/wAssets-ecoplan/img/referenzen/guehring.svg) ![Filtration Group](/wAssets-ecoplan/img/referenzen/filtration-group.svg) ![Farmchamps](/wAssets-ecoplan/img/referenzen/farmchamps.svg) ![aps](/wAssets-ecoplan/img/referenzen/aps.svg) ![Amann Group](/wAssets-ecoplan/img/referenzen/amann.svg) ## All order information and online services in one place A customer portal brings together order status, delivery information, documents, individual product and price information, and services such as returns, complaints, and service requests. Customers can use this information and these functions themselves at any time. This reduces follow-up inquiries and manual effort in sales, inside sales, and service. More self-service Fewer follow-up questions Less manual processing More time for consulting and service ![Customer portal with orders, status, and documents](/wAssets-ecoplan/img/agentur/kundenportal-auftraege-status-belege-en.svg) Customer portal with orders, status, and documents ## Connect the customer portal with ERP, CRM, and other systems ECOPLAN provides order status, delivery information, documents, and customer and service data in the customer portal directly from existing company systems. The ERP mainly supplies order, delivery, price, and document data, CRM systems supply customer and service information, and PIM systems supply additional product data. ![Product page with price and availability live from ERP, PIM, and CRM](/wAssets-ecoplan/img/agentur/produktseite-preis-verfuegbarkeit-live-portal-en.svg) Product page with price and availability live from ERP, PIM, and CRM **ERP, e.g.:** SAP ![abas logo](/wAssets-ecoplan/img/agentur/logo-abas.svg) abas ![Infor logo](/wAssets-ecoplan/img/agentur/logo-infor.svg) Infor ![proALPHA logo](/wAssets-ecoplan/img/agentur/logo-proalpha.svg) proALPHA ![Microsoft Business Central and Microsoft Dynamics NAV](/wAssets-ecoplan/img/agentur/logo-microsoft-dynamics-nav-business-central.svg) Microsoft Business logo ![Oracle logo](/wAssets-ecoplan/img/agentur/logo-oracle.svg) Oracle **PIM, e.g.:** ![Akeneo logo](/wAssets-ecoplan/img/agentur/logo-akeneo.svg) Akeneo ![Pimcore logo](/wAssets-ecoplan/img/agentur/logo-pimcore.svg) Pimcore Centric PXM [More about ERP & system integration](/en/integration/) **CRM, e.g.:** ![Salesforce logo](/wAssets-ecoplan/img/agentur/logo-salesforce.svg) Salesforce ![HubSpot logo](/wAssets-ecoplan/img/agentur/logo-hubspot.svg) HubSpot ![Microsoft Dynamics 365 logo](/wAssets-ecoplan/img/agentur/logo-microsoft-dynamics-nav-business-central.svg) Microsoft Dynamics 365 SugarCRM **Other systems:** Document management Ticketing systems Service systems ## Services for implementing your customer portal ECOPLAN supports customer portal projects from analyzing customer and service processes through design to technical implementation and system integration. The focus is on self-service functions, order and service information, roles and permissions, and the integration of the required company systems. **01** **Analysis & consulting** **02** **Conceptual design** **03** **Implementation** **04** **Integration** **05** **Rollout** **06** **Support & further development** [Services from analysis to support](/en/services/#anchor_prozess) ## Customer portals for different industrial sectors ECOPLAN implements customer portals for industrial companies and manufacturers with different requirements for customer service, order information, documents, and self-service processes. [Mechanical and plant engineering](/en/industries/mechanical-engineering.php) [Tools](/en/industries/tools.php) [Chemicals](/en/industries/chemicals.php) [Packaging](/en/industries/packaging.php) [Electrical industry](/en/industries/electrical.php) [Construction](/en/industries/construction.php) [Feed and food](/en/industries/feed-and-food.php) [Our industry experience](/en/industries/) ![Industry catalog with products from different industries](/wAssets-ecoplan/img/agentur/branchenkatalog-produkte-industrien-en.svg) Industry catalog with products from different industries ## One customer portal for multiple countries, companies, and brands ECOPLAN implements customer portals for multiple countries, sales organizations, and brands. Each unit can have its own languages, documents, services, and processes, and order and document data come from the responsible ERP in each case. ![Multishop: separate shops for multiple countries, connected to the respective ERP](/wAssets-ecoplan/img/agentur/multishop-laender-erp-en.svg) Multishop: separate shops for multiple countries, connected to the respective ERP ## ECOPLAN customer portals in practice ![Obermeier logo](/wAssets-ecoplan/img/referenzen/ohne-schutzraum-schwarz/obermeier.svg) Obermeier ### Obermeier / KORA - Chemicals Self-service portal with product information, order status, and delivery information, plus 24/7 ordering for existing customers. ![Marantec logo](/wAssets-ecoplan/img/referenzen/ohne-schutzraum-schwarz/marantec.svg) Marantec ### Marantec - Electrical industry B2B web shop with customer portal functions such as order status, invoices, documents, and ticket status, plus SAP integration. [View Marantec case study](/en/references/marantec.php) ![Gühring logo](/wAssets-ecoplan/img/referenzen/ohne-schutzraum-schwarz/guehring.svg) Gühring ### Gühring - tools Customer portal as part of a central B2B platform for more than 20 countries, multiple brands, and different ERP systems. [View Gühring case study](/en/references/guehring.php) [View B2B e-commerce case studies](/en/references/) ## We build award-winning customer portal solutions avanta is recognized as a **Leader** in the category "**B2B E-Commerce Platforms & Shop Systems**" on OMR Reviews. [Learn more about the award on avanta.info](https://avanta.info/) ![avanta logo](/wAssets-ecoplan/img/logo/02_Logo_avanta_RGB.svg) avanta ![OMR Reviews Leader B2B e-commerce shop systems Q3/26](/wAssets-ecoplan/img/grafiken/OMR-Badge-1.svg) OMR Reviews Leader B2B e-commerce shop systems Q3/26 Project inquiry ## Planning a customer portal? Whether it is a new customer portal, a service portal, the replacement of an existing solution, or tighter integration with ERP and other company systems: ECOPLAN supports you from design through implementation and ongoing development. **Simply fill out the form. We will get back to you within 2 business days.** If you would rather talk directly, book an appointment with us. You will receive an initial expert assessment, in 30 minutes by video conference. [Book a call directly](/en/contact/book-a-call.php) ## FAQ – Frequently asked questions ### What can a B2B customer portal do? It brings together order status, delivery information, documents, individual product and price information, and services such as returns, complaints, and service requests. Customers use it themselves, which reduces follow-up inquiries in sales, inside sales, and service. ### Which systems supply the data for the customer portal? The ERP mainly supplies order, delivery, price, and document data, CRM systems supply customer and service information, and PIM systems supply additional product data. ### Can a customer portal cover multiple countries, companies, and brands? Yes. Each unit can have its own languages, documents, services, and processes. Order and document data come from the responsible ERP in each case. ### How does implementing a customer portal work? ECOPLAN starts by analyzing the customer and service processes and develops the concept from that. Technical implementation, system integration, and rollout follow, along with support and ongoing development. The focus is on self-service functions, order and service information, roles and permissions, and the integration of the required systems. ### Can document management and ticketing systems be connected to a customer portal? Yes. In addition to ERP, CRM, and PIM, ECOPLAN integrates other systems such as document management, ticketing systems, and service systems. This lets customers see documents and service information in one place in the portal, for example the ticket status. ### What experience does ECOPLAN have with customer portals? For Obermeier / KORA in the chemicals industry, ECOPLAN implemented a self-service portal with product information, order status, delivery information, and 24/7 ordering. At Marantec, there are customer portal functions such as order status, invoices, documents, and ticket status with SAP integration. At Gühring, the customer portal is part of a central B2B platform for multiple countries and brands.